Submit a Civic Complaint or Concern

Report public infrastructure issues including roads, potholes, streetlights, sanitation, water pressure, or drainage directly through this accessible citizen portal.

Demonstration Form Notice

This submission interface is an interactive frontend demonstration. Data entered here is validated locally in your browser to showcase the citizen workflow and is not stored or transmitted to actual municipal or government authorities.

1Citizen Identification

Citizen Full Name

Name will be referenced on public grievance slips.

Mobile Number (10 Digits)

Used for SMS resolution updates in real portals.

Email Address (Optional)

Optional email for receiving digital acknowledgment.

2Ward & Incident Location

Select Ward

Choose from Gandhinagar's 11 administrative wards.

Complaint Category

Determines the civic department handling the dispatch.

Specific Location / Landmark / Sector

Mention street, crossroad, or nearby landmarks.

Priority Level

Indicate severity of civic hazard or disruption.

3Complaint Description & Photo

Detailed Description of the Problem0 / 500

Minimum 20 characters. Avoid including confidential personal secrets.

Supporting Photo / Evidence (Optional)

Upload an image file or drag and drop

PNG, JPG, or WEBP (Max 5MB)

I certify that the information provided above is accurate to the best of my knowledge. I understand this portal is a demonstration civic platform and no actual personal grievance has been registered on official municipal servers.

Estimated demo resolution turnaround: 48-72 hours

Civic Grievance Process

Incident Registration

Citizen provides detailed location, category, and optional photographic proof.

Zonal Dispatch

GMC Control Room allocates ticket to the designated Ward Junior Engineer.

Field Rectification

Work crews deploy on-site to inspect, repair, and upload verification photos.

Citizen Confirmation

SMS notification sent with resolution report and digital closure receipt.

Standard Service Benchmarks

Streetlight Outages:24 – 48 Hours
Water Disruption:12 – 24 Hours
Garbage Collection:Same Day (12h)
Pothole Repair:48 – 72 Hours

Urgent Hazard Helpline

If you are reporting a critical life-safety emergency such as a ruptured gas line, live fallen high-voltage wire, or sudden structural collapse, call immediately:

Toll-Free Control Room1800-233-0404